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Apr
27
My Vision Express News
Posted by MVE Support on 27 Apr 2017 03:22 PM

MY VISION EXPRESS – CLOUD MAINTANCE

Cloud Maintenance was successfully deployed as of Saturday, July 25th, 2017. As you may already know some changes have occurred. Due to security reasons, the MVE Desktop icon should be deleted. Users will no longer have access to the cloud with this method.  Log onto the cloud in order to sign in. In addition, printer preferences will need to be reset.

MY VISION EXPRESS – KNOWN ISSUES

With the release of the new build 170306, there have been some bugs identified that may affect you. We are currently working diligently on correcting these known bugs. To resolve this problem, we will be releasing 170306-Revision 2 shortly. Until then, click HERE to read the current temporary workarounds.  We apologize for any inconvenience this may have caused.
If you have any questions or concerns, please contact our My Vision Express Support Team at 1-877-882-7456, Option 3 or email Support at support@myvisionexpress.com.
Thank you for choosing My Vision Express for your practice.


End of Day Closing Checklist
Review the End of Day Procedures

Wed Jun 28th from 1:00 PM to 1:30 PM EDT


Creating and Batching Claims
Learn how to process individual and batch insurance claims

Wed Jul 5th from 1:00 PM to 1:30 PM EDT


Attesting for MIPS in MVE

Learn how to report for MIPS with MVE

Wed Jul 12th from 1:00 PM to 1:30 PM EDT


Setting Up and Using the VSP Interface

Learn how to setup and successfully use MVE for VSP transmissions.

Wed Jul 19th from 1:00 PM to 1:30 PM EDT


My Vision Express Version |
Build 170306 & Release Notes

We are pleased to announce the updated public release of Build 170306 for My Vision Express® on Wednesday, May 17th, 2017! For complete details on the upcoming release, please review
the Release Notes for My Vision Express – Build 170306. Click the link below to view the new article in the Support Knowledgebase. This article can be viewed and shared with staff to learn more about the new features available in MVE! What’s New in MVE?


Read more »



Apr
24
Upcoming Webinar Series
Posted by MVE Support on 24 Apr 2017 12:29 PM

 

Increase Efficiency with Global Portal
Learn how the Global Portal can save time and reduce data entry

Wed May 31st from 1:00PM to 1:30PM EDT

 

Patient Communications Setup
Learn how to set up and personalize Patient Communications
Wed Jun 7th from 1:00PM to 1:30PM EDT       

Grow Your Practice with Patient Communications
How to utilize the features in Patient Communications to retain your patients and grow your business

Wed Jun 14th from 1:00PM to 1:30PM EDT

 

How to Develop Your Brand with Patient Communications
Learn how to create and maintain your brand image with Patient Communications

Wed Jun 21s from 1:00PM to 1:30PM EDT


Read more »



Mar
16

We are pleased to announce the updated public release of Build 160912, Revision 6 for My Vision Express® Version 2014!

Some improvements to look forward to with this build:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added ‘Exam Categories’ will now automatically populate when setting up Exam Questions
  • It is now possible to update the ‘Claim Status’ for VSP claims that are submitted from the Order module
  • The option to include the patient’s ‘Primary’ and ‘Secondary’ insurance to the Patient Label layout within Customizer
  • The options ‘New Recurring Availability’ and ‘New Recurring Event’ have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the “Reply-to” address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


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Mar
16

We are pleased to announce the updated public release of Build 160912, Revision 6 for My Vision Express® Version 2014!

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 6).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com.

If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).


Read more »



Feb
13

We are pleased to announce the updated public release of Build 160912, Revision 5 for My Vision Express® Version 2014!

Some improvements to look forward to with this update:

  • Successfully print a Soft Contact Lens lab copy
  • Manually added ‘Exam Categories’ will now automatically populate when setting up Exam Questions
  • It is now possible to update the ‘Claim Status’ for VSP claims that are submitted from the Order module
  • The option to include the patient’s ‘Primary’ and ‘Secondary’ insurance to the Patient Label layout within Customizer
  • The options ‘New Recurring Availability’ and ‘New Recurring Event’ have been removed from the Right-click Menu to avoid changing a recurrence for Resource Availability
  • In the Email Settings, if the username is not a valid email address, the “Reply-to” address will be used to avoid an error message

For complete details on the latest update, review the revised Release Notes for My Vision Express Version 2014 – Build 160912 (Revision 5).

If you have any questions regarding this update, please feel free to visit the My Vision Express Support Central portal online at support.myvisionexpress.com. If you are in need of assistance during the upgrade process, please call our Support Team at 1-844-450-HELP (4357).

      


Read more »




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